A Mystery Shopper Study
This study was conducted to compare estimates for automotive repair costs between MAACO discount auto repair Centers, auto dealer-operated body repair shops and independent shops. Each facility that was "shopped" in this study was unaware they were participating in a research study. Each was shopped three times by different study participants.
When compared to auto dealer body repair shops MAACO's repair estimates averaged 43% lower.
When compared to independent auto body repair shops MAACO's repair estimates averaged 24% lower.
- * MAACO provided a lower repair estimate in 20 out of 30 cases.